Important:
Support for the old OneDrive for Business sync app with SharePoint Online has ended. If you see this 
icon in your taskbar, read this article to learn more.
We're sorry that you're having trouble syncing your OneDrive. To help get you started, select the icon that you're seeing from the list below.
If you're seeing an error code, read What do the OneDrive error codes mean?
If the OneDrive icon you are looking for is not listed here, please read What do the OneDrive icons mean?
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Our guided support troubleshooting tools can help resolve your questions about OneDrive. |
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Mac
Mobile
OneDrive active notification in Android
Troubleshoot OneDrive for Android
Windows File Explorer / macOS Finder
I can't see any OneDrive icons
Windows
On a PC, you should see a white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
You might need to click the Show hidden icons arrow 
next to the notification area to see the OneDrive icon.
If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
Important: To make sure you're getting the latest features and fixes, download and install the latest OneDrive app for free.
Mac
On a Mac, you'll see the OneDrive cloud icons on the top Menu bar. If you don't see the Menu bar, you may need to adjust your General preferences. For more information, go to Apple Support.
If the icon doesn't appear in the Status menu area, OneDrive might not be running:
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Find OneDrive in your Applications folder.
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Right-click OneDrive and select Show Package Contents.
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Browse to the Contents > Resources folder.
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Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command if you're using the standalone app).
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Start OneDrive and finish the setup process.
Important: To make sure you're getting the latest features and fixes, download and install the latest OneDrive app for free.
OneDrive not signed in
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Select the Start button, search for “OneDrive”, and then open it:
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In Windows 10/11, select the OneDrive desktop app.
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In Windows 7, under Programs, select Microsoft OneDrive.
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In Windows 8.1, search for OneDrive, and then select the OneDrive app.
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When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.
File locked padlock icon
OneDrive will show a padlock icon next to the sync status if the file or folder has settings which prevent it from syncing.
Learn more about restrictions and limitations when you sync files and folders.
Flashing OneDrive icon in Android
The OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process.
Learn more about how to Use OneDrive on Android.
OneDrive account nearly full
If you see this icon, it means your OneDrive storage is nearly full.
Caution: Your OneDrive account will be frozen if you exceed your OneDrive storage limit for more than three months.
To prevent going over your storage limit, you have three options:
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Choose to buy more storage.
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Delete some files and folders. View the largest files on your OneDrive.
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Free up OneDrive storage by reducing what your sync. You can do this with Files on Demand or by choosing which OneDrive folders to sync with your computer.
OneDrive account full, locked or frozen
You may see an "account frozen" message if you have exceeded your storage allowance and/or haven't signed in for a long time.
Don’t worry, your files are still there. You just need to get back under your Microsoft storage quota to get access to your files again. Sign in and follow the on-screen instructions to unfreeze it.
Sign in
Read more about What does it mean when your OneDrive account is frozen?
Need more help?
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Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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