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If you change your country or region in Microsoft Store, items you bought in one region might not work in another. This includes:

  • Xbox Live Gold, Xbox Game Pass

  • Apps, games, music purchases, and movie and TV purchases and rentals

Important: The funds in your Microsoft account will not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.

How to change your region

It's best to change your region only if you’re moving to a new country or region for an extended period.

Note:  Lebanon Microsoft Store for consumers closed on October 28, 2021. However, customer support is still available through Microsoft Support and Microsoft products are available through our partners in the region.

To change your region, use one of the following options:

Change your language and region in Microsoft Store online

Go to Microsoft Store online. At the very bottom of any page, select the World icon to choose your language and region.

Change your region in Windows

When you make your first purchase in the new locale, you'll be prompted to update your billing info.

  1. Select Start  > Settings > Time & Language > Language & Region.

  2. Under Country or region, select your new region.

  3. You can switch back to your original region at any time.

Troubleshooting issues when changing your region

If you can’t activate Microsoft 365 in a different region from the one you purchased it for, you can:

  • Wait for the existing (other region) Microsoft 365 subscription to expire, assuming the expiration date is very soon.

  • Cancel the existing subscription.

    Note: In either case, you can't purchase a subscription for your new region until the existing subscription is gone. For more help with this issue, contact Office support.

If you can’t change country or region, it might be for one of these reasons:

  • You changed the country or region within the last three months.

  • Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.

  • You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.

You can’t fix errors related to backward compatibility by changing your account region. 

If you change your country or region in Microsoft Store, items you bought in one region might not work in another. This includes:

  • Xbox Live Gold, Xbox Game Pass

  • Apps, games, music purchases, and movie and TV purchases and rentals

Important: The funds in your Microsoft account will not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.

How to change your region

It's best to change your region only if you're moving to a new country or region for an extended period.

Note:  Lebanon Microsoft Store for consumers closed on October 28, 2021. However, customer support is still available through Microsoft Support and Microsoft products are available through our partners in the region.

To change your region, use one of the following options:

Change your language and region in Microsoft Store online

Go to Microsoft Store online. At the very bottom of any page, select the World  icon to choose your language and region.

Change your region in Windows

When you make your first purchase in the new locale, you'll be prompted to update your billing info.

  1. Select Start Settings  > Time & Language > Region.

  2. Under Country or region, select your new region.

  3. You can switch back to your original region at any time.

Troubleshooting issues when changing your region

If you can’t activate Microsoft 365 in a different region from the one you purchased it for, you can:

  • Wait for the existing (other region) Microsoft 365 subscription to expire, assuming the expiration date is very soon.

  • Cancel the existing subscription.

    Note: In either case, you can't purchase a subscription for your new region until the existing subscription is gone. For more help with this issue, contact Office support.

If you can’t change country or region, it might be for one of these reasons:

  • You changed the country or region within the last three months.

  • Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.

  • You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.

You can’t fix errors related to backward compatibility by changing your account region. 

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