How to investigate a billing charge from Microsoft

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Here are the most likely causes for an unrecognized charge:

• A Microsoft subscription has recurring billing enabled,

• Someone you know, such as a family member, bought something with your card,

• msbill.info doesn't look like Microsoft,

• Someone made an in-app purchase from an app, game, or office.

Alternatively, use our charges troubleshooter to help you understand why you have been charged.
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• Change the payment method or credit card linked to your Microsoft account

• What is a chargeback?

• If you’re a business customer, visit Business billing help or Understand your bill for Microsoft Azure.