Troubleshoot buying issues with Microsoft Store
If you’re having trouble buying something from Microsoft Store, here are some steps to try:
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Check your credit card is up to date on the Payment options page.
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Check you don't have any subscription payments overdue on the Services page.
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Check your account is not temporarily suspended.
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Check if your Xbox account is suspended.
Alternatively, try our guided support troubleshooter to get things working again.