Get the status of your return and refund
When you request a refund for something you purchased from Microsoft Store, you can track its status online.
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You can request a refund on your Xbox order history page.
Open Order history -
Find the product. It will include the return and refund status.
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If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.
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You can request a return or exchange on your Microsoft account Order history page.
Open Order history -
Find the product. It will include the return and refund status.
-
If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.
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